Door to Door Service
Door to Door Service
Simply pack them in a box and we’ll get our courier to collect them from your door!
You pack your curtains up into boxes or bags.
Must be suitable for courier travel, or Truck travel if long, so well protected from damage. (Leave the hooks in!)
Open the online booking form.
Follow the instructions to print out parcel labels. Easy to follow instructions.
Check all the information is filled in.
Send the online form to us.
Print out the address labels for the parcels.
Call your courier.
We will receive the form, and you will be advised of the next steps.
If you have asked us to book a courier, we will do so. Any missed pickups will be charged to your job.
Arranging for a parcel pickup via Curtain Clean
Courier costs:
- Auckland, Bay Of Plenty, Waikato: $35 per parcel up to 15kg
- South of Taupo to Wellington, Napier, Wairarapa, Palmerston North, Wanganui: $40 up to 15 kg
- Rural: extra $10.00
- South Island: Send us an Email
Courier Insurance is included. Courier charges will be charged to your account under Freight.
Once you have packed the curtains into a parcel for the courier, contact us via phone or email with the following details:
- Number of parcels.
- Where to pick up the parcels from. e.g. front porch (not available for rural at this time)
- Contact details at pickup address and for yourself if different including your email address
- The address to return the curtains to
- The time when the parcels are/will be ready for pickup
We will action the pickup when we get your information.
When we receive the curtains we will contact you with confirmation.
Packing Curtains for Sending
- Hooks and pins should be left in the curtains. If you have already taken them out, put them in a small bag and include them in the parcel.
- Curtains should be packed into boxes (not too tightly) or wrapped in plastic.
- Roman Blinds should be sent with the wooden rail, blind intact and strings still in the blind.
- Courier packages can be up to 20kg per box or bag / 2.1m long.
- Longer Parcels will be picked up by truck. Long parcels need to be wrapped securley for transport. We cannot be responsible for any damage because of poor packing.
- Curtains sent to us by courier will be returned the same way unless otherwise arranged. There is a courier charge to pick items up via courier and or truck.
- Please ensure you fill out the online booking form with all your details. Include any information you consider relevant to the curtains.This information will assist us in the cleaning process.
- Send us an Email. As requested in the online booking Form.
Long or Heavy parcels
The freight cost per truck pickup is a minimum of $60.00 per pickup. This will be charged to your Invoice.
We require an estimate of the cubic size, and an estimate of the weight.
It does not need to be accurate, but a reasonable estimate. Freight is charged on these parameters and PBT will check weigh and measure the freight.
To work out the m3:
- Height of parcel x width of parcel x length of parcel
- Make sure you get the decimal point in the right places
Repairs and Alterations
If you require alterations to the curtain(s) or specific repairs made please include this on the Online Booking Form.
If you require new linings on the curtains, please tell us what type of lining and we will advise you of the price before proceeding.
All work will need to be paid for before return by direct debit to our bank account.
An email will be sent to you once the curtains have been priced and the curtains will be dispatched on payment.
Pricing
If required we can advise a price before cleaning. Any estimates given by phone or email prior to measuring are subject to confirmation once received in our workshop. If you require this price confirmation before proceeding please indicate with your other information.