Door to Door Service

Door to Door Service

Simply pack them in a box and we’ll get our courier to collect them from your door!

1) You pack your curtains up (leave the hooks in!)
2) Email us with your information and we will book a freight forward (please note this can take a few days to be collected) or use your preferred courier and send them to us.
3) Curtains are brought to us, cleaned, and returned to you looking clean, smelling great, and ready for many more years of freshness.
4) Print out an Info sheet for each parcel and put it in the parcel.
5) Print out an address Label for each parcel and paste onto the parcel.

Arranging for a parcel pickup via Curtain Clean
Freight is charged to Curtain Clean and will be charged to your Invoice.

Courier costs:

  • Auckland, Bay Of Plenty, Waikato: $35 per parcel up to 15kg
  • South of Taupo to Wellington, Napier, Wairarapa, Palmerston North, Wanganui: $40 up to 15 kg
  • Rural: extra $10.00
  • South Island: Send us an Email
    Courier Insurance is included. Courier charges will be charged to your account under Freight.

Once you have packed the curtains into a parcel for the courier, contact us via phone or email with the following details:

  1. Number of parcels.
  2. Where to pick up the parcels from. e.g. front porch (not available for rural at this time)
  3. Contact details at pickup address and for yourself if different including your email address
  4. The address to return the curtains to
  5. The time when the parcels are/will be ready for pickup

We will action the pickup when we get your information.

When we receive the curtains we will contact you with confirmation.

Packing Curtains for Sending

  • Hooks and pins should be left in the curtains. If you have already taken them out, put them in a small bag and include them in the parcel.
  • Curtains should be packed into boxes (not too tightly) or wrapped in plastic.
  • Roman Blinds should be sent with the wooden rail,  blind intact and strings still in the blind.
  • Courier packages can be up to 20kg per box or bag / 2.2m long. Longer Parcels will be picked up by truck.
  • Curtains sent to us by courier will be returned the same way unless otherwise arranged. There is a courier charge to pick items up via courier and or truck.
  • Please include a fact sheet with your information including contact numbers and email address. Include any information you consider relevant to the curtains, e.g. Pet hair, wine / food spillage, previous cleaners, etc. This information will assist us in the cleaning process.
  • Send us an Email. 
Long or Heavy parcels
For parcels that are longer than 2m or heavier than 25kg, PBT require that these are a truck pick up.
The freight cost per truck pickup is a minimum of $60.00 per pickup. This will be charged to your Invoice.

We require an estimate of the cubic size, and an estimate of the weight.

It does not need to be accurate, but a reasonable estimate. Freight is charged on these parameters and PBT will check weigh and measure the freight.

To work out the m3:

  • Height of parcel x width of parcel x length of parcel
  • Make sure you get the decimal point in the right places

Repairs and Alterations

If you require alterations to the curtain(s) or specific repairs made please include this on the information sheet.

If you require new linings on the curtains, please tell us what type of lining and we will advise you of the price before proceeding.

All work will need to be paid for before return by direct debit to our bank account.

An email will be sent to you once the curtains have been priced and the curtains will be dispatched on payment.

Jump to Pricing Page >

If required we can advise a price before cleaning. Any estimates given by phone or email prior to measuring are subject to confirmation once received in our workshop. If you require this price confirmation before proceeding please indicate with your other information.