Will my curtains shrink?
How long does it take?
Do you clean on site?
Do we need to book, if we are bringing them to you?
How much for a 3-bedroom house?
Do you clean other types of window treatments?
Can you get all the mould out of my curtains?
Do you re-string Blinds?
Do you repair curtains?
I have bought some ready-made curtains that need shortening. Can you do this?
Our Roman Blinds are attached to wood. Do we have to dismantle them?
I would like my curtains rehemmed - is that something you can do?
Can you remove cat spray, dog urine, wine stains, greasy hand marks, nicotine, smoke smell from a fire, road film, and kitchen grease?
We cannot reinstate patches of colour where the colour has been destroyed by the offending material. We can deodorize the curtains where they have been tainted by smells such as fire or cooking smells.
How do we pay you?
Other / Misc questions
What causes curtains to go mouldy?
Change Roman Blind headrails
From Subject Received Size Categories
Robert Anderson roller roman blinds. Mon 3:03 pm 47 KB Amy
We cannot take responsibility for damage caused by prior application of various cleaning products, spillages of drinks or other splashes, nor the damage they may cause. Much of this damage does not become apparent until the curtain is being washed. It is advisable to tell us if you know if something has been on the fabric. We do inspect the curtains looking for possible damage. We cannot guarantee to remove all stains, especially permanent stains such as paint, but we will do out best to do so.
When shrinkage occurs, we will do our best to ensure your curtains are returned to the right length at which we received them, provided that sufficient hem is available to do so and the material is suitable. We are unable to test for shrinkage but 3-5% is the usual manufacturers warning. Some, such as Naturals, can be greater. It is not possible to stop shrinkage but many fabrics have no shrinkage at all, including most linings. It is not possible to fix shrinkage on Roman Blinds. Please see our website for more info on Roman Blinds: www.curtainclean.co.nz/FAQs. While we take utmost care we cannot always make your curtains new again. We will give it a good try.
All estimated prices are subject to confirmation of Drape, Curtain, or Blind size and Classification on arrival at Curtain Clean. All prices are for standard curtain construction. Unusual features may have extra costs. (See our website for details – www.curtainclean.co.nz.)
The prices published on our website are for cleaning your curtains and doing minor repairs. Heavily soiled curtains may incur an extra charge due to the time involved. It is not predictable until cleaning is commenced. Where a major repair is required such as repairing the sides, replacing rusty hooks, tears in linings, etc., we reserve the right to charge for that work. The cost will be minor but if it requires more then that, if we have your contact details we will talk to you about it.
More information can be found on our website www.curtainclean.co.nz. If you have any doubts/questions, please ask us either by email (email@example.com) or phone (0800 579 0501). When contacting us please quote the number on the top of this page. Our mission is to return the curtains to you looking the best we can make them.
We occasionally receive bundles of curtains that when we assess then are not able to be cleaned or are not work the effort for various reasons.
Mostly they are worn out thermals but sometimes it may be the fabric.
Sometimes it may be that the lining may not make the grade and when its priced for the customer they decide to change their curtains.
As you will all understand there is time and effort involved in handling these curtains.
In an endeavor to place the cost burden where it belongs we have decided to introduce a handling fee for such occasions.
The following will be the charges.
Handling Fee: We will have the following charges for handling fees.
Fee 1: A base fee of $50.00 and a fee of $5.00 per curtain for assessment only. That’s covers any unpacking and checking thru the curtains.
To establish if the curtains will make the grade through the process. Plus any freight etc. Where we have sent a quote and its not accepted, then this should apply as we will not have unpicked etc.
Fee 2: When we will have curtains that you look at and know immediately, then the fee should be a minimum charge of $50.00 + Plus freight.
That covers the cost of repacking etc.
Fee 3: If it’s gone further and the curtains have been measured, unpicked etc. and they cancel at that point, then the cost to them should be $50.00 + $15.00 per curtain plus freight.
No fees are payable if cleaning goes ahead as cleaning charges already encompass those costs.