Disclaimer

Because curtains and blinds are made with so many and varied fabrics and materials and they have been exposed to all sorts of environmental situations such as sun damage, handling during use, animals or cooking fumes, often for many years, it is not possible to give any guarantees about shrinkage, stretching, dye loss/colour loss, dye run, compromised material, and damaged thermal or block-out lining or damaged paint surfaces. These things are inherent in the materials used to create the product. Some curtains have care labels, and these are often wrong when they do. Sometimes these faults may not even be apparent when we inspect the product but show up during the cleaning process. Black or very dark-coloured fabric on blinds can be compromised by exposure to the sun and may go streaky.

We cannot take responsibility for sun compromised material, and or sun damaged thermal or block-out lining (sometimes visible, sometimes not), or other physical damage.

We cannot take responsibility for damage caused by prior application of various cleaning products, spillages of drinks or other splashes, nor the damage they may cause. Much of this damage does not become apparent until the curtain/blind is being washed. It is advisable to tell us if you know if something has been on the fabric. We do inspect the curtains looking for possible damage. We cannot guarantee to remove all stains, especially permanent stains such as paint, but we will use our skills and do our best to do so.

When shrinkage occurs, we will do our best to ensure your curtains are returned to the right length at which we received them, provided that sufficient hem is available to do so, and the material is suitable. We are unable to test for shrinkage but 3-5% is the usual manufacturer’s warning. Some, such as Naturals, can be greater. It is not possible to stop shrinkage, but many fabrics have no shrinkage at all, including most linings. It is not possible to fix shrinkage on Roman Blinds. Please see our website for more info on Roman Blinds: www.curtainclean.co.nz/FAQs.

While we do all we can to minimize or prevent these issues from affecting your product we cannot guarantee that they won’t and we cannot take any responsibility for that happening.

While we take utmost care, we cannot always make your curtains new again. We will give it a good try.
All estimated prices are subject to confirmation of Drape, Curtain, or Blind size and Classification on arrival at Curtain Clean. All prices are for standard curtain construction. Unusual features may have extra costs.

The prices published on our website are for cleaning your curtains and doing minor repairs. Heavily soiled curtains may incur an extra charge due to the time involved. It is not predictable until assessment is commenced. Where a major repair is required such as repairing the sides, replacing rusty hooks, tears in linings, etc., we reserve the right to charge for that work. The cost will be minor but if it requires more than that, we have your contact details and we will message you about it.

If you have any doubts/questions, email sales@curtaincleaning.co.nz phone (0800 579 0501).

Our mission is to return the curtains to you looking the best we can make them.

The prices published on our website are for cleaning your curtains and doing minor repairs. Heavily soiled curtains may incur an extra charge due to the time involved. It is not predictable until assessment is commenced. Where a major repair is required such as repairing the sides, replacing rusty hooks, tears in linings, etc., we reserve the right to charge for that work. The cost will be minor but if it requires more than that, we have your contact details and we will message you about it.